| About Us F Maddocks Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: F Maddocks Ltd 21-23 Park Lane Poynton Cheshire SK12 1RD United Kingdom Phone: 01625 872824 Fax: 01625 879949 Email: info [at] fmaddocks [dot] com |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Switch, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All items are sent 'Before Noon, Next Day Delivery'. Orders placed before 2:00 will usually be dispatched the same working day. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK 17.5% VAT is Payable on all orders. |
| Credit Card Security When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you would prefer you may select 'Phone me for my details' when selecting a payment option. |
| Guarantee All products come with a full manufacturer guarantee. this guarantee is a fully back to base warranty (this means the product would need to be returned to ourselves for repair. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01625 872824 (International +44 01625 872824) or fax us on 01625 879949 or write to us at 21-23 Park Lane Poynton Cheshire SK12 1RD United Kingdom |
| Privacy Policy F Maddocks Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |